Self Storage Harrow Privacy Policy
This Privacy Policy explains how Self Storage Harrow collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who enquire about, use, or have used storage services provided by Self Storage Harrow in the Harrow area. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Who this Privacy Policy applies to
This Privacy Policy applies to all Self Storage Harrow customers, former customers and prospective customers within the Harrow area, including individuals acting on behalf of a business, organisation or other entity. By providing personal data to us, you acknowledge that it will be processed as described in this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on your relationship with us and the services you use. This may include the following categories of information.
Identification and contact details, such as full name, postal address, billing address, date of birth, and contact preferences. Government identification details where required for security and verification, such as passport or driving licence numbers and copies, and other identity documentation presented at the time of signing a storage agreement. Contact details, such as mobile and landline telephone numbers and email addresses. Service and contract information, such as storage unit numbers, unit size, contract start and end dates, access permissions, payment history, and communication records relating to your storage agreement.
Payment and billing information, such as partial card details used to process payments, bank details for direct debit, billing history, and invoices. Security and access information, such as access codes or fobs, records of entry and exit to the premises, CCTV footage within and around the facility, and incident reports relating to safety or security. Technical and usage information, such as information about how you use our website, including device information, IP address and basic analytics data used to improve our services.
How we collect your personal data
We collect personal data directly from you when you make an enquiry, request a quote, sign a storage agreement, access the facility, make a payment, or communicate with us by phone, online, or in person. We may also collect data from third parties where lawfully permitted, for example from credit reference agencies for identity verification or anti-fraud checks, or from individuals you authorise to act on your behalf.
Lawful basis for processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, this may include the following bases.
Contract. We process your personal data when it is necessary to enter into or perform a storage agreement with you, including taking steps at your request before entering into a contract, managing your account, processing payments and providing customer service.
Legal obligation. We process certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, anti-money laundering obligations and law enforcement requests.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include the operation and security of our facilities, the prevention and detection of crime and fraud, the management of customer relationships, the improvement of our services and the exercise or defence of legal claims.
Consent. In some cases, we may rely on your consent, for example for certain forms of marketing. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes. To provide and manage storage services, including setting up and administering your account, managing access to units, and communicating with you regarding your contract. To process payments, handle billing and manage any debt collection or dispute resolution processes. To maintain the security and safety of our premises, staff, customers and stored goods, including the use of access records and CCTV monitoring in and around the facility.
To comply with legal obligations, respond to lawful requests from authorities and meet regulatory requirements. To improve our services, manage our business operations and carry out internal reporting, quality assurance and training. To send you service-related communications, such as notices about contract changes, facility updates and access arrangements. With your consent where required, to inform you of offers or services that may be relevant to you, which you can opt out of at any time.
Data sharing and processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers may include payment processing providers that handle card and bank transactions, cloud and data hosting providers who store data securely, security and access control providers that support CCTV systems and facility access management, and professional advisers such as accountants, auditors and legal advisers where this is necessary for the operation of our business.
All processors are required to process your personal data only in accordance with our written instructions, implement appropriate security measures, and comply with data protection law. We do not sell your personal data to third parties. We may also share your personal data with law enforcement agencies, regulatory authorities, courts, or other third parties when required by law, or where it is necessary to protect our rights, your safety or the safety of others.
International data transfers
If we transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect it, such as using countries that provide an adequate level of data protection or implementing approved standard contractual clauses. You can contact us for more information about the safeguards used for any international transfers that may apply.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In general, we retain customer records for a defined period after the end of the storage agreement to handle any queries, disputes or legal claims. CCTV footage and access records are retained for a shorter period unless required for the investigation of an incident or legal matter, in which case they may be kept for longer. When personal data is no longer needed, we will securely delete or anonymise it.
How we protect your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage systems, staff training and procedures designed to ensure that personal data is handled safely and confidentially. While we take all reasonable steps to protect your data, no system can be completely secure and you should take care to keep access codes and personal information safe.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data held by Self Storage Harrow. These rights may be subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with other information about how it is used.
Right to rectification. You have the right to request correction of inaccurate personal data and to have incomplete data completed.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to continue processing it.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to data portability. In some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling, and we will stop processing unless we have compelling legitimate grounds. You also have the right to object at any time to your data being used for direct marketing.
Rights relating to consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights or have questions about how your personal data is handled by Self Storage Harrow, you can contact us using the usual communication channels you use for your account or enquiries. We will respond to your request in accordance with applicable data protection law and may need to verify your identity before fulfilling certain requests.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being processed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be made available through our usual communication channels and will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
