Self Storage Harrow Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Harrow provides storage services and related support for customers, including those using our facilities in connection with house moves, office relocations, and removal company services. By making a booking, paying any amount to us, or placing goods into our storage facility, you agree to be bound by these Terms and Conditions.
You should read these Terms and Conditions carefully before using our services. If you do not understand any part of these Terms and Conditions, you should seek independent advice before entering into an agreement with us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Self Storage Harrow incorporating these Terms and Conditions.
Customer, you, your means the person, firm, company, or organisation entering into the Agreement with Self Storage Harrow.
We, us, our means Self Storage Harrow.
Storage Unit means any storage room, container, locker, or area allocated to you within our facility.
Goods means any items that you bring onto our premises or place into a Storage Unit.
Service means the provision of storage facilities and related services, including access arrangements and cooperation with removal companies instructed by you.
2. Scope of Services
We provide secure self-storage facilities for personal, domestic, business, and commercial goods. Our services may be used in conjunction with removal company services, but we do not provide a removal service ourselves and are not a party to any contract between you and a removal company.
Any assistance we provide to you or your chosen removal company, including access coordination, directions within the facility, or general handling guidance, is provided as a courtesy and does not create any contractual or employment relationship between us and the removal company or its staff.
3. Booking Process
Bookings for a Storage Unit can be made in advance or on arrival, subject to availability. Bookings may be made in person or through our online or written booking channels if available at the time of enquiry.
At the time of booking, you may be required to provide your full name, address, proof of identity, and, where applicable, company details. We may also request proof of address and proof of authority if you are booking on behalf of a business or third party.
Your booking is only confirmed when we allocate a Storage Unit, agree a start date, and receive any initial payment or deposit required. We reserve the right to refuse a booking without giving a reason, including where we consider the intended use of the Storage Unit unsuitable or if we are unable to verify your identity.
Where you are coordinating with a removal company, it is your responsibility to ensure that your chosen dates and times align with the removal company’s schedule. We are not responsible for any failure of your removal company to attend or for any additional costs you incur as a result of changes to your booking.
4. Commencement and Duration
The Agreement begins on the start date confirmed by us and continues on a rolling basis until terminated by either party in accordance with these Terms and Conditions.
Unless otherwise agreed in writing, storage is provided on a periodic basis, usually monthly, and automatically renews for successive periods when payment is made, subject to any notice requirements set out in these Terms and Conditions.
5. Payments and Charges
You agree to pay all storage fees, access charges, and any other associated costs in accordance with our current tariff, which may change from time to time. Prices are normally quoted per Storage Unit, per period. Any promotional or discounted pricing will be subject to specific terms and may be time-limited.
Payment is due in advance for each storage period. We may require a deposit, which may be used to cover unpaid charges, damage, or cleaning costs. Any remaining balance of the deposit will be returned to you after the Agreement ends and after any deductions for amounts due have been made.
We may accept payment via debit card, credit card, bank transfer, or other methods that we notify to you. You authorise us to take recurring payments where you have provided payment details for this purpose. If a payment is declined or reversed, you remain fully liable for all charges and any associated bank or administrative fees.
If you fail to make any payment on the due date, we reserve the right to:
1. Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
2. Deny access to the Storage Unit until all outstanding sums are paid.
3. Terminate the Agreement and exercise our rights over your Goods as set out in these Terms and Conditions.
We may vary our charges by giving you at least 30 days written notice. If you do not agree to the new charges, you may terminate the Agreement in accordance with the Cancellation and Termination section.
6. Cancellations, Termination and Notice
You may cancel your booking before the storage start date by giving us written notice. Any refund of payments made in advance will be at our discretion and may be subject to a reasonable administrative charge, especially where a Storage Unit has been reserved for you.
After the storage period has commenced, you may terminate the Agreement by giving us the minimum notice period specified in your booking confirmation or tariff. If no specific period is stated, the minimum notice period is 14 days. Storage fees are not normally refundable for any unused portion of a period.
We may terminate the Agreement by giving you not less than 30 days written notice, or immediately where:
1. You fail to pay any sum due within the required timeframe.
2. You breach any of these Terms and Conditions and do not remedy the breach within a reasonable period after being asked to do so.
3. You use the Storage Unit or our premises in an unlawful or dangerous manner or for a prohibited purpose.
On termination, you must remove all Goods from the Storage Unit and leave it clean and free of waste. If you do not remove your Goods by the termination date, we may deny access and exercise our rights over your Goods as set out in the Non-Payment and Lien section.
7. Use of the Storage Unit
You must use the Storage Unit solely for the storage of Goods that you own or are lawfully entitled to store. You must not live or sleep in the Storage Unit or use it as a workplace, office, retail space, or for any activity other than storage without our express written consent.
You must not store any of the following items:
1. Explosives, firearms, weapons, ammunition, or combustible materials.
2. Hazardous, toxic, flammable, or environmentally harmful substances, including fuels, gas cylinders, chemicals, solvents, paints, and asbestos.
3. Perishable goods, live animals, plants, or other living creatures.
4. Illegal goods, stolen property, counterfeit items, or any items in breach of statutory regulations.
5. Waste, rubbish, or items intended for disposal rather than storage.
You must not attach anything to the walls, floors, or ceilings of the Storage Unit or make any alteration to it without our prior written approval. You must keep the Storage Unit secure and lock it at all times when you are not present.
Where you engage a removal company to move Goods into or out of the Storage Unit, you are responsible for ensuring they comply with our site rules, including access arrangements, loading and unloading practices, and health and safety requirements.
8. Access and Security
Access to the Storage Unit will be granted during our advertised opening hours or as otherwise agreed. We may change our opening hours or temporarily restrict access for operational, maintenance, or security reasons, giving reasonable notice where practicable.
You are responsible for the safe use of any access codes, keys, or access devices issued to you. You must not share access credentials with anyone who is not authorised by you to access your Storage Unit. If you suspect that access codes or keys have been compromised, you must notify us immediately.
We may, at our discretion, require proof of identity from you or anyone seeking access to your Storage Unit. We are not responsible for unauthorised access where entry is gained using your valid keys, codes, or access devices.
9. Liability and Insurance
You store Goods at your own risk. While we will take reasonable steps to maintain a secure and well-managed facility, we do not insure your Goods and our charges do not include insurance for loss of or damage to your Goods.
You are strongly advised to arrange your own insurance cover for the full replacement value of your Goods while they are in storage and during any periods of loading or unloading, whether carried out by you or by a removal company.
To the fullest extent permitted by law, we will not be liable for:
1. Loss or damage to Goods arising from fire, flood, theft, vandalism, vermin, or other events, unless caused by our negligence or breach of duty.
2. Any indirect or consequential loss, including loss of profits, business interruption, or loss of data.
3. Any loss or damage arising from the actions or omissions of any removal company, courier, contractor, or third party engaged by you.
Our total liability for any claim arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the amount of storage fees you have paid to us in the 12 months preceding the event giving rise to the claim, or such other sum as may be expressly agreed in writing.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
10. Non-Payment, Lien and Sale of Goods
We have a contractual lien over your Goods for all sums due and payable under the Agreement. If you fail to pay any amount within 30 days of the due date, we may:
1. Deny you and any authorised persons access to the Storage Unit.
2. Secure the Storage Unit with our own lock or device.
3. Give you written notice requiring payment within a further specified period.
If you do not pay the outstanding sums within the period stated in our notice, we may, at our sole discretion, sell or dispose of some or all of your Goods in order to recover the sums due and the reasonable costs of sale or disposal.
We will apply the proceeds of any sale to discharge amounts owed to us and will hold any remaining balance for you, less reasonable administrative charges. If the proceeds are insufficient to cover the amounts owed, you remain liable for the outstanding balance.
11. Customer Responsibilities and Indemnity
You are responsible for:
1. Ensuring that your Goods are properly packed, protected, and suitable for storage.
2. Complying with all laws, regulations, and requirements relating to your Goods.
3. Keeping your contact details up to date and notifying us promptly of any changes.
You agree to indemnify us and keep us indemnified against all claims, demands, actions, costs, expenses, and liabilities arising from or in connection with your use of the Storage Unit, including any breach of these Terms and Conditions, any damage you or your agents cause to the facility, and any claim by a third party relating to your Goods.
12. Waste and Environmental Regulations
You must not leave waste, packaging materials, pallets, or unwanted items in the Storage Unit, common areas, car park, loading bays, or any part of the facility. All waste must be removed from the premises by you or your removal company for proper disposal in accordance with applicable laws and regulations.
We are not a waste transfer or disposal facility and will not accept household waste, construction debris, hazardous materials, electrical goods for disposal, or any other controlled waste. If we need to arrange removal or disposal of any waste or abandoned Goods left by you, you will be responsible for all associated costs, including reasonable administrative charges.
You must comply with any site-specific waste and recycling rules that we notify to you from time to time, including segregation of materials and the use of designated areas where applicable.
13. Removal Company Coordination
Where you use a removal company to transport Goods to or from our facility, you are solely responsible for selecting, instructing, and paying that company. We do not guarantee the quality, availability, or suitability of any removal company, even where we may have provided general information to you about local services.
You must ensure that your removal company is aware of our access times, facility layout, loading restrictions, parking rules, and any other relevant site procedures. Any delay charges or additional fees levied by the removal company are your responsibility and not ours.
We have no liability for loss, damage, or delay caused by your chosen removal company, and any disputes regarding their services must be resolved directly between you and that company.
14. Data Protection and Confidentiality
We collect and process personal data that you provide in connection with the Agreement for the purposes of managing your booking, administering payments, ensuring security, and meeting our legal obligations.
We will handle your personal data in accordance with applicable data protection laws and will take reasonable steps to keep it secure. We may share your data with trusted service providers where necessary for the provision of our services, for example payment processors or security system providers, subject to appropriate safeguards.
15. Variations to Terms
We may amend these Terms and Conditions from time to time. Any changes will be notified to you in writing or made available at our premises. Revised terms will apply from the date specified in the notice. If you do not accept the revised terms, you may terminate the Agreement by giving us written notice before the effective date of the changes.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any booking confirmation or written agreement, constitute the entire agreement between you and us and supersede any prior understandings or agreements relating to the subject matter.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the operation of our business.
